Shipping Policy

Shipping Policy

Thank you for choosing Ocean7NYC! This Shipping Policy outlines the terms and conditions governing the shipping and delivery of products ordered from our website. By placing an order with Ocean7NYC, you agree to adhere to the following policies.

1. Order Processing Time:

   • Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends and public holidays.
   • Please note that during peak seasons or promotional periods, order processing times may be slightly longer.

2. Shipping Methods and Carriers:

   • We offer various shipping methods, including standard shipping, express shipping, and international shipping, based on your location and preferences.
   • The carrier for each shipment will be determined by Ocean7NYC at its discretion. We primarily use reputable shipping companies to ensure reliable and timely deliveries.

3. Shipping Destinations:

   • Ocean7NYC ships products to locations within the United States and internationally, subject to the shipping restrictions imposed by local laws and regulations.
   • Please check the availability of shipping to your specific location during the checkout process.

4. Shipping Costs:

   • Shipping costs are calculated based on factors such as the shipping method, destination, weight, and dimensions of the package.
   • The shipping charges will be displayed at the checkout before finalizing your order.
   • Ocean7NYC reserves the right to modify shipping costs and methods at any time, without prior notice.

5. Delivery Timeframes:

   • Delivery timeframes are estimated and may vary depending on the shipping method, destination, and external factors beyond our control (e.g., customs procedures, weather conditions).
   • Standard domestic shipping within the United States usually takes 3-7 business days.
   • International shipping times vary and can range from 7-21 business days, depending on the destination.
   • Please note that the provided timeframes are general estimates and not guarantees of delivery dates.

6. Order Tracking:

   • Once your order has been shipped, you will receive a confirmation email containing tracking information.
   • You can track your shipment by visiting the carrier's website and entering the provided tracking number.

7. Customs and Duties:

   • For international orders, customers are responsible for any applicable customs fees, taxes, or duties imposed by their country's customs authorities.
   • Ocean7NYC is not responsible for any delays or additional charges caused by customs procedures.

8. Address Accuracy:

   • Please ensure that the shipping address provided during the checkout process is accurate and complete.
   • Ocean7NYC will not be held responsible for any delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping addresses provided by the customer.

9. Order Modifications and Cancellations:

   • Once an order has been placed, changes or cancellations may not be possible.
   • If you need to modify or cancel your order, please contact our customer support as soon as possible, and we will assist you to the best of our abilities.

10. Lost or Damaged Shipments:

    • In the rare event of a lost or damaged shipment, please contact our customer support within 7 days of the expected delivery date.
    • We will work with the shipping carrier to initiate an investigation and resolve the issue in a timely manner.

11. Returns and Exchanges:

    • Please refer to our Returns and Exchanges Policy for detailed information regarding the process of returning or exchanging products.

12. Customer Support:

    • If you have any questions or concerns regarding your order, shipping, or delivery, please reach out to our customer support team through the contact information provided on our website.

Ocean7NYC reserves the right to update or modify this Shipping Policy at any time. It is your responsibility to review the policy periodically for any