Refund Policy

Refund Policy - Ocean7NYC

At Ocean7NYC, we strive to provide our customers with the highest quality products and exceptional customer service. We want you to be completely satisfied with your purchase. However, we understand that there may be situations where you might need to request a refund. This refund policy outlines the terms and conditions for receiving a refund from Ocean7NYC. Please read this policy carefully before making a purchase.

  1. Eligibility for Refunds:

    • We accept refund requests for products purchased directly from Ocean7NYC's official store or website.
    • Refund requests must be made within 30 days of the original purchase date.
    • To be eligible for a refund, the product must be in its original condition, unused, and with all original packaging and tags intact.
  2. Non-Eligible Items for Refunds: The following items are not eligible for refunds unless they arrive damaged or defective:

    • Digital products (e-books, software, etc.) that have been downloaded or accessed.
    • Consumable products (food, beverages, etc.) that have been opened or used.
    • Personal care items (cosmetics, skincare, etc.) that have been opened or used for hygiene reasons.
  3. Refund Process: To request a refund, please follow these steps:

    • Contact our customer support team within 30 days of the original purchase date, either by email or phone, and provide your order details.
    • Our customer support team will guide you through the refund process and may require additional information, such as photos or videos, to assess the request.
    • If your refund is approved, you will be provided with instructions on how to return the product. The return shipping cost may be the responsibility of the customer unless the item is damaged or defective.
    • Once we receive the returned product in its original condition, we will initiate the refund process.
    • Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider.
  4. Shipping and Handling Charges:

    • Shipping and handling charges are non-refundable unless the return is due to our error or a defective/damaged product.
    • In case of a refund for a defective/damaged product, we will reimburse the return shipping cost.
  5. Exchanges: We currently do not offer direct exchanges. If you wish to exchange a product, please follow the refund process mentioned above and place a new order for the desired item separately.

  6. Store Credit: In certain cases, we may offer store credit as an alternative to a refund. Store credit can be used towards future purchases on Ocean7NYC's store or website.

  7. Changes to the Refund Policy: Ocean7NYC reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any further questions or need assistance regarding our refund policy, please contact our customer support team. We are here to help you and ensure your shopping experience with Ocean7NYC is satisfactory.